Shipping policy

Thank you for shopping with us! Please read our shipping policy carefully to understand our procedures and your responsibilities regarding shipping, returns, and exchanges.

Shipping Time

Please allow 3-6 weeks for maximum shipping time for all items. While we strive to fulfill and ship orders as quickly as possible, delivery times may vary based on the shipping carrier (USPS/UPS) and your location.

Once an item is dropped off with a shipping carrier, it is in their hands. We are no longer responsible for delays, lost packages, or stolen items. Any issues related to carrier delays or lost/stolen shipments must be addressed directly with the respective shipping carrier.

Responsibility for Shipping Delays or Lost/Stolen Items

After your package has been handed over to a shipping carrier (USPS/UPS), we are no longer liable for any delays, damages, losses, or stolen packages. Please contact the relevant carrier for assistance with these issues.

Returned to Sender

If your item is returned to us by the shipping carrier due to an incorrect or undeliverable address, you will be responsible for paying for the reshipment of the item. Please contact our support team at [kastoutstore@gmail.com] to arrange for reshipment. Additional shipping charges will apply.

No Returns, Refunds, or Exchanges

ALL SALES ARE FINAL. We do not accept returns, refunds, or exchanges on non-defective items. However, if your item is damaged, the wrong size, or incorrect color, please contact our support team within [5days] of receiving your order, and we will work with you to resolve the issue.

Contact Support

If you experience any issues with your order or have questions regarding our shipping policy, please contact our customer support team at [kastoutstore@gmail.com]